Privacy policy

1) Information on the collection of personal data and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when you use our website. Personal data is all data with which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Youvendo GmbH, Im Stöckacker 18, 79224 Umkirch, Germany, email: info@safranwunder.de. The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string “https://” and the padlock symbol in your browser’s address bar.

2) Data collection when visiting our website

When you use our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (so-called “server log files”). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

- Our website visited- Date and time at the moment of access- Amount of data sent in bytes- Source/referral from which you reached the page - Browser used- Operating system used- IP address used (where applicable: in anonymised form)

Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively should there be concrete indications of unlawful use.

3) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are deleted automatically after a specified period, which may vary depending on the cookie.

In some cases, cookies serve to simplify the ordering process by saving settings (e.g. remembering the content of a virtual shopping cart for a later visit to the website). Insofar as personal data is also processed by individual cookies implemented by us, the processing is carried out either in accordance with Art. 6(1)(b) GDPR for the performance of the contract or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

We may work with advertising partners who help us to make our online offering more interesting for you. For this purpose, in this case cookies from partner companies are also stored on your hard drive when you visit our website (third-party cookies). If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case in the following paragraphs.

Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-mana ge-cookiesFirefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnenChrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=enSafari: https://support.apple.com/de-de/guide/safari/sfri11471/macOpera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that if cookies are not accepted, the functionality of our website may be restricted.

4) Contacting us

4.1 When you contact us (e.g. via contact form or email), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for establishing contact and the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6(1)(b) GDPR. Your data will be deleted after your request has been finally processed; this is the case if it can be inferred from the circumstances that the matter in question has been conclusively resolved and provided that no statutory retention obligations prevent this.

5) Data processing when opening a customer account and for contract processing

In accordance with Art. 6(1)(b) GDPR, personal data will continue to be collected and processed if you provide it to us for the performance of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. You can delete your customer account at any time by sending a message to the controller’s address stated above. We store and use the data you provide for the purpose of processing the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked in view of tax and commercial law retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or we have reserved the right to a further use of data permitted by law, about which we inform you below.

6) Use of your data for direct marketing 6.1 Subscription to our email newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Providing any further data is voluntary and is used to be able to address you personally. We use the so-called double opt-in procedure for sending the newsletter. This means that we will only send you an email newsletter once you have expressly confirmed to us that you consent to receiving newsletters. We will then send you a confirmation email asking you to confirm, by clicking on a corresponding link, that you wish to receive newsletters in future.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR. When you subscribe to the newsletter, we store your IP address entered by your Internet Service Provider (ISP) as well as the date and time of subscription, in order to be able to trace any possible misuse of your email address at a later point in time. The data collected by us when you subscribe to the newsletter is used exclusively for the purpose of advertising communication by way of the newsletter. You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the controller named at the beginning. After you have unsubscribed, your email address will be deleted from our newsletter distribution list without delay, unless you have expressly consented to further use of your data or we reserve the right to a further use of data that goes beyond this, which is permitted by law and about which we inform you in this policy.

6.2 Sending the email newsletter to existing customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers by email for goods or services from our range that are similar to those already purchased. For this, we do not need to obtain separate consent from you. In this respect, data processing is carried out solely on the basis of our legitimate interest in personalised direct marketing in accordance with Art. 6(1)(f) GDPR. If you initially objected to the use of your email address for this purpose, we will not send you any emails. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the controller named at the beginning. For this, you will only incur transmission costs according to the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will cease without delay.

6.3 Newsletter dispatch via MailChimpOur email newsletters are sent via the technical service provider The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA (http://www.mailchimp.com/), to whom we pass on the data you provided when subscribing to the newsletter. This disclosure is made in accordance with Art. 6(1)(f) GDPR and serves our legitimate interest in using an effective, secure and user-friendly newsletter system. Please note that your data is generally transferred to a MailChimp server in the USA and stored there.MailChimp uses this information to send and statistically evaluate the newsletters on our behalf. For evaluation purposes, the emails sent contain so-called web beacons or tracking pixels, which are one-pixel image files stored on our website. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked. With the help of the web beacons, Mailchimp automatically compiles general, non-personal statistics on response behaviour to newsletter campaigns. On the basis of our legitimate interest in the statistical evaluation of newsletter campaigns to optimise advertising communication and to better target recipients’ interests, the web beacons also collect and use data of the respective newsletter recipient (email address, time of retrieval, IP address, browser type and operating system) in accordance with Art. 6(1)(f) GDPR. This data allows individual conclusions to be drawn about the newsletter recipient and is processed by Mailchimp for the automated compilation of statistics showing whether a particular recipient has opened a newsletter message.

If you wish to deactivate data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.MailChimp may also use this data itself in accordance with Art. 6(1)(f) GDPR on the basis of its own legitimate interest in designing the service according to needs and optimising it, as well as for market research purposes, for example to determine which countries the recipients come from. However, MailChimp does not use the data of our newsletter recipients to write to them itself or to pass it on to third parties.To protect your data in the USA, we have concluded a data processing agreement (“Data-Processing-Agreement”) with MailChimp on the basis of the standard contractual clauses of the European Commission in order to enable the transfer of your personal data to MailChimp. If you are interested, this data processing agreement can be viewed at the following Internet address: https://mailchimp.com/legal/forms/data-processing-agreement In addition, MailChimp is certified under the US-European data protection agreement “Privacy Shield” and is thereby committed to complying with EU data protection requirements.You can view MailChimp’s privacy policy here: https://mailchimp.com/legal/privacy/

6.4 Advertising by post

On the basis of our legitimate interest in personalised direct marketing, we reserve the right, in accordance with Art. 6(1)(f) GDPR, to store your first and last name, your postal address and – insofar as we have received this additional information from you in the context of the contractual relationship – your title, academic degree, year of birth and your professional, industry or business designation, and to use them for sending you interesting offers and information about our products by post.

You can object to the storage and use of your data for this purpose at any time by sending a corresponding message to the controller.

7) Data processing for order processing

7.1 The personal data collected by us is passed on to the transport company commissioned with the delivery in the context of contract processing, insofar as this is necessary for the delivery of the goods. In the context of payment processing, we pass on your payment data to the commissioned credit institution, insofar as this is necessary for payment processing. If payment service providers are used, we inform you about this explicitly below. The legal basis for passing on the data is Art. 6(1)(b) GDPR.

7.2 Use of special service providers for order handling and processing

- EasybillOrder processing (in particular invoicing) is carried out via the service provider “easybill” (easybill GmbH, Düsselstr. 21, 41564 Kaarst). Name, address and, where applicable, further personal data are passed on to easybill in accordance with Art. 6(1)(b) GDPR exclusively for the purpose of processing the online order. Your data is passed on only insofar as this is actually necessary for processing the order. Details on data protection at easybill and easybill’s privacy policy can be viewed on easybill’s website at easybill.de.

7.3 Disclosure of personal data to shipping service providers

- DHLIf the goods are delivered by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), we will pass on your email address to DHL in accordance with Art. 6(1)(a) GDPR before delivery of the goods for the purpose of agreeing a delivery date or for delivery notification, provided that you have given your express consent to this in the ordering process. Otherwise, for the purpose of delivery, we will pass on only the name of the recipient and the delivery address to DHL in accordance with Art. 6(1)(b) GDPR. The data is passed on only insofar as this is necessary for the delivery of the goods. In this case, prior agreement of the delivery date with DHL or delivery notification is not possible.

Consent may be revoked at any time with effect for the future vis-à-vis the controller named above or vis-à-vis the transport service provider DHL.

7.4 Use of payment service providers (payment services)

- PaypalWhen paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" or “payment by instalments” via PayPal, we pass on your payment data in the context of payment processing to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The disclosure is made in accordance with Art. 6(1)(b) GDPR and only insofar as this is necessary for payment processing.PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" or “payment by instalments” via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6(1)(f) GDPR on the basis of PayPal’s legitimate interest in determining your solvency. PayPal uses the result of the credit check in relation to the statistical probability of default for the purpose of deciding whether to provide the respective payment method. The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. The calculation of the score values includes, among other things but not exclusively, address data. For further information on data protection law, including on the credit agencies used, please refer to PayPal’s privacy statement: https://www.paypal.com/de/webapps/mpp/ua/privacy-fullYou can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may remain entitled to process your personal data if this is necessary for payment processing in accordance with the contract.

8) Use of social media: videos

Use of YouTube videos

This website uses the YouTube embedding function to display and play videos of the provider “YouTube”, which belongs to Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

The extended data protection mode is used here, which, according to the provider, only initiates the storage of user information once the video(s) is/are played. When playback of embedded YouTube videos is started, the provider “YouTube” uses cookies to collect information about user behaviour.

According to information from “YouTube”, these serve, among other things, to record video statistics, to improve user-friendliness and to prevent abusive practices. If you are logged in to Google, your data will be assigned directly to your account when you click on a video. If you do not wish your data to be associated with your YouTube profile, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them. Such evaluation is carried out in particular in accordance with Art. 6(1)(f) GDPR on the basis of Google’s legitimate interests in displaying personalised advertising, market research and/or designing its website according to needs. You have a right to object to the creation of these user profiles, and you must contact YouTube to exercise this right.

Irrespective of whether the embedded videos are played, a connection to the Google network “DoubleClick” is established each time this website is accessed, which may trigger further data processing operations without our influence.

Further information on data protection at “YouTube” can be found in the provider’s privacy policy at: https://www.google.de/intl/de/policies/privacy

9) Online marketing

Use of Google AdWords conversion tracking

This website uses the online advertising programme “Google AdWords” and, within the framework of Google AdWords, the conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use the Google AdWords service to draw attention to our attractive offers on external websites with the help of advertising media (so-called Google AdWords). In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. In doing so, we pursue the interest of showing you advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks on an AdWords advertisement placed by Google. Cookies are small text files that are stored on your computer system. These cookies generally lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognise that the user clicked on the advertisement and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies therefore cannot be tracked across the websites of AdWords customers. The information obtained using the conversion cookie serves to compile conversion statistics for AdWords customers who have opted for conversion tracking. The customers learn the total number of users who clicked on their advertisement and were redirected to a page provided with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not wish to participate in tracking, you can block this use by deactivating the Google conversion tracking cookie via your Internet browser under user settings. You will then not be included in the conversion tracking statistics. We use Google AdWords on the basis of our legitimate interest in targeted advertising pursuant to Art. 6(1)(f) GDPR.

Further information on Google’s privacy policy can be obtained at the following Internet address: https://www.google.de/policies/privacy/

You can permanently deactivate cookies for ad preferences by preventing them through an appropriate setting of your browser software or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin?hl=de

Please note that certain functions of this website may not be usable, or may only be usable to a limited extent, if you have deactivated the use of cookies.

10) Web analytics services

Google (Universal) Analytics

- Google AnalyticsThis website uses Google Analytics, a web analytics service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the truncated IP address) is generally transferred to a Google server in the USA and stored there.This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures anonymisation of the IP address by truncation and rules out direct personal identifiability. By means of the extension, your IP address is first truncated by Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there. In these exceptional cases, this processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the statistical analysis of user behaviour for optimisation and marketing purposes.

On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with further services associated with website use and internet use. The IP address transmitted by your browser in the context of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by an appropriate setting of your browser software; however, please note that in this case you may not be able to use all functions of this website to their full extent. In addition, you can prevent the collection of data generated by the cookie and relating to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent collection by Google Analytics within this website in future (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies in this browser, you must click this link again): <a onclick="alert('Google Analytics has been deactivated');"href="javascript:gaOptout()">Deactivate Google Analytics</a>

Google LLC, headquartered in the USA, is certified under the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the level of data protection applicable in the EU.Further information on the handling of user data by Google Analytics can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

11) Use of a live chat system

Own live chat systemFor the purpose of operating a live chat system to answer live enquiries, this website collects the chat name you provide and the chat content you provide and stores them for the duration of the chat. The chat and the chat name you have provided are stored exclusively in the so-called RAM (random-access memory) and deleted immediately as soon as we or you have ended the chat conversation, but no later than 2 hours after the last message in the chat history. Cookies are used to operate the chat function. Cookies are small text files that are stored locally in the cache of the site visitor’s internet browser. The cookies enable the internet browser of the site visitor to be recognised in order to ensure that the individual users of the chat function of our website can be distinguished.Insofar as the information collected in this way relates to an identifiable person, processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in effective customer service and the statistical analysis of user behaviour for optimisation purposes.

To avoid the storage of cookies, you can set your internet browser so that in future no cookies can be stored on your computer or cookies already stored are deleted. However, disabling all cookies may result in the chat function on our website no longer being able to run.

12) Rights of the data subject

12.1 Applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) vis-à-vis the controller with regard to the processing of your personal data, about which we inform you below:

- Right of access pursuant to Art. 15 GDPR: In particular, you have a right to information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it was not collected from you by us, the existence of automated decision-making including profiling and, where applicable, meaningful information about the logic involved and the scope and intended effects of such processing concerning you, as well as your right to be informed about which safeguards exist pursuant to Art. 46 GDPR when your data is transferred to third countries;

- Right to rectification pursuant to Art. 16 GDPR: You have a right to the immediate rectification of incorrect data concerning you and/or the completion of your incomplete data stored by us;- Right to erasure pursuant to Art. 17 GDPR: You have the right to request the erasure of your personal data if the conditions of Art. 17(1) GDPR are met. However, this right does not exist in particular if the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;

- Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data for as long as the accuracy of your data contested by you is being verified, if you refuse the erasure of your data due to unlawful data processing and instead request the restriction of the processing of your data, if you need your data for the establishment, exercise or defence of legal claims after we no longer need this data once the purpose has been achieved, or if you have lodged an objection on grounds relating to your particular situation, as long as it has not yet been determined whether our legitimate grounds prevail;

- Right to notification pursuant to Art. 19 GDPR: If you have asserted the right to rectification, erasure or restriction of processing vis-à-vis the controller, the controller is obliged to communicate this rectification or erasure of the data or restriction of processing to all recipients to whom the personal data concerning you has been disclosed, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.- Right to data portability pursuant to Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller, insofar as this is technically feasible;- Right to withdraw consent given pursuant to Art. 7(3) GDPR: You have the right to withdraw consent once given to the processing of data at any time with effect for the future. In the event of withdrawal, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. The withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent until its withdrawal;- Right to lodge a complaint pursuant to Art. 77 GDPR: If you consider that the processing of personal data concerning you infringes the GDPR, you have – without prejudice to any other administrative or judicial remedy – the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement.

12.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

13) Duration of storage of personal data

The duration of the storage of personal data is determined by the respective statutory retention period (e.g. retention periods under commercial and tax law). After expiry of the period, the corresponding data is routinely deleted, provided that it is no longer required for the performance or initiation of a contract and/or we no longer have a legitimate interest in its continued storage.